Caring too much is a necessary trait

Caring too much is a necessary trait

I recently sent an open letter to my city council, city staff, chamber of commerce and the local newspaper. In this letter I made it clear that I cared about where my city was heading and how it could be fixed. Unfortunately only one person in the list of 15 responded...
A story can impact your audience

A story can impact your audience

Think about this for a moment. If my blogs weren’t centralized around a story, would you read it? I will make an assumption your answer would be no. Stories have a way of connecting and engaging the listener/reader. They can be powerful in creating a marketing...
Stories matter

Stories matter

Think about this for a moment. If my weekly newsletters weren’t centralized around a story, would you read it? I will make an assumption your answer would be no. Stories have a way of connecting and engaging the listener/reader. They can be powerful in creating a...
It might be time to change rooms

It might be time to change rooms

It can be disappointing to see someone go. You invested your time and energy into this person and then they leave. Who wouldn’t be disappointed? I have felt this way many times over in my professional career. It sucks. Then I had a conversation with my wife and it all...
What’s in a name?

What’s in a name?

There are those moments when you are not in the room and your name is spoken. The person saying your name is often talking about their experience with you to another person. Emotions, memories, feelings are flooding that person’s mind. We can only hope what they are...
Customer service is a lost art

Customer service is a lost art

When someone gives you a smile for no reason, your tension instantly melts away. When a friend visits, you instantly make them feel right at home. When a neighbour is in need, you are ready to help. Service is easy to do when you genuinely care about those around you....

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